RETURNS AND REFUNDS POLICY

1. Return Eligibility
We offer a 30-day return policy from the date of purchase. Returns requested after 30 days will not be accepted. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. For defective items, please contact our support team within 30 days of receipt to arrange a replacement. Warranty claims beyond this period must be directed to the manufacturer.

2. Proof of Purchase
A valid receipt or proof of purchase is required for all returns. Returns will not be processed for customer ordering errors. Please ensure the correct item is selected at the time of purchase.

3. Return Process
Upon receipt and inspection of the returned item, we will notify you via email regarding the status of your return. If approved, your refund will be processed within 3-5 business days and credited to your original payment method. If you have not received your refund within this timeframe, please contact your bank or payment provider directly, as processing times may vary for PayPal or other online payment methods. If issues persist, please contact us for further assistance.

4. Exchanges
Exchanges are only offered for defective or damaged items. If you receive a defective or damaged item, please contact our support team within 30 days of receipt to arrange an exchange.

5. Order Cancellation
Orders may be canceled within 24 hours of placement. After 24 hours, cancellations are not possible as order processing begins. Once manufacturing has commenced, cancellations are not permitted, and any potential refunds or returns will only be considered after delivery.

6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective and covered under the manufacturer’s warranty, in which case return shipping costs will be refunded. For non-defective items, return shipping costs will be deducted from the refund amount.

7. Refund Policy
We strive to ensure customer satisfaction; however, we do not guarantee a money-back policy in all cases. Refunds are assessed based on the specific circumstances of each return.

  • Custom-Made Products: All our products are custom-made with unique sizes, colors, and stitching. Full refunds are only provided if we make an error (e.g., incorrect size or color). If the product is made as ordered but the buyer changes their mind, a full refund cannot be issued due to the high-cost, non-reusable materials. Customized products cannot be resold to other customers.

  • Incorrect Fitment: If the fitment is incorrect due to our error, we will provide a replacement or issue a full refund.

  • Irresponsible Purchases: We do not accept returns for irresponsible purchases or malicious reviews. Such practices are unfair to our business and unsustainable for small businesses like ours.

8. Fair Use of Return Policy
Online shopping operates on a foundation of mutual trust between buyers and sellers. However, we have observed instances where return policies are exploited through dishonest practices, such as "zero-cost shopping" (e.g., using items and then returning them for a refund). Such practices are unsustainable for small businesses like ours, as they directly impact our ability to operate and serve our customers effectively.

To ensure fairness for all parties, we reserve the right to assess refund requests on a case-by-case basis. We kindly ask our customers to use our return policy responsibly and in good faith. By doing so, you help support small businesses and ensure that we can continue to provide high-quality products and services.

9. Dispute Resolution
We acknowledge that negative reviews may occur, and we are committed to resolving issues arising from our mistakes. However, unfair or malicious reviews are beyond our control and cannot always be addressed.

10. Policy Compliance
This policy is designed to align with industry standards, ensuring a fair and transparent process for both customers and our business. We appreciate your understanding and cooperation in adhering to these guidelines.

By purchasing from our store, you agree to the terms outlined in this Returns and Refunds Policy. For any questions or concerns, please contact our support team.